SolidDrops Privacy Notice
Last updated: 27 August 2026
This Privacy Notice explains how SolidDrops collects and uses personal data when you visit soliddrops.com, contact us, or submit a project enquiry.
1. Who we are
SolidDrops provides industrial flooring, waterproofing, building-material and related project solutions in Saudi Arabia.
Contact address: P.O. Box 10697, 60 Street, King Fahad Road, Jeddah 21443, Saudi Arabia
Email: [email protected]
Phone: +966 50 213 1112
2. Personal data we collect
Depending on how you interact with us, we may collect your name, phone number, email address, city, requested solution, project details, messages, and any files or information you choose to send. We may also receive technical information such as device type, browser, approximate location, pages viewed, referral source, and cookie or analytics identifiers.
3. Why we use personal data
We use personal data to:
- receive, review and respond to enquiries;
- recommend suitable products, systems or services;
- prepare quotations and coordinate project follow-up;
- operate, secure, maintain and improve the website;
- measure website and enquiry performance; and
- meet applicable legal, accounting and business-record obligations.
Depending on the activity, processing may be based on your consent, steps requested before entering into a contract, compliance with applicable obligations, or legitimate business interests where permitted by law.
4. Cookies and analytics
Our website may use essential cookies and similar technologies needed for security, performance and website functionality. We also use Google Tag Manager and Google Analytics 4 to understand website usage and measure actions such as calls, WhatsApp clicks and enquiry submissions. These services may process technical usage data according to their own terms and privacy practices.
5. When data may be shared
We may share only the data reasonably necessary with trusted providers that support website hosting, security, analytics, communications, enquiry management or project delivery, and with professional advisers or authorities where disclosure is required or permitted by applicable law. We do not sell personal data.
6. Processing location and transfers
Some technology providers may process or store data outside Saudi Arabia. Where applicable, we take reasonable steps to use appropriate safeguards and handle transfers in accordance with applicable requirements.
7. Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Notice, including enquiry follow-up, project records, security, dispute handling and applicable legal or accounting requirements. When data is no longer needed, we take reasonable steps to delete, anonymise or securely dispose of it.
8. Your choices and rights
Subject to applicable law and its permitted limitations, you may ask to be informed about our processing, access or obtain a copy of your personal data, correct or complete inaccurate data, request deletion, or withdraw consent where consent is the basis for processing. To make a request, email [email protected]. We may need to verify your identity before completing a request.
9. Security
We use reasonable administrative and technical safeguards designed to protect personal data. No internet transmission or storage method is completely secure, so please do not send passwords, payment-card details or other unnecessary confidential credentials through the enquiry form.
10. External links
This website may link to third-party websites or services. Their privacy practices are governed by their own notices, and SolidDrops is not responsible for their content or privacy practices.
11. Updates to this Notice
We may update this Notice when our services, technology or legal requirements change. The latest version will be published on this page with the updated date.
12. Contact us
For privacy questions or requests, contact [email protected] or call +966 50 213 1112.